In the 10 years that Hall has been co-owner of the franchise that covers Indiana, Illinois, Kentucky and Ohio, the company has become downright “obnoxious about our values,” he says.

Today, many VDR providers are incorporating AI into their platforms, significantly expanding their core functionality.

One offender — in a handwritten grievance letter — described slipping and falling in a cell, hitting the back of his head, which caused it to swell. It is unclear whether the writer was a state ...